NaturalOrigin.com

Please read before purchase.

Content on this site is for reference purposes and is not intended to substitute for advice given by a medical practitioner, pharmacist, or other licensed health-care professional. Discontinue use and consult with a doctor if adverse reactions occur.

All product information supplied on this web site is correct at the time of listing, we try to ensure that product information is correct at all times and make changes regularly however on occasion manufacturers may alter their ingredient lists without providing us with notification. For any further information about any of our product please call freephone 0800 011 6135 or email enquiries@naturalorigin.com

Information stated regarding dietary supplements, cosmetic products or supports is not intended to diagnose, treat, cure, or prevent any disease or health condition.

Store in a cool, dry place. Keep out of reach of children. Do not use if seal under cap is broken or missing. See expiry dates.

Hennaplus has developed a complete assortment of natural shampoos and conditioners with specific products for each hair and scalp type. The products have been developed on the principles of quality, naturally sourced ingredients and innovation. The natural shampoos and conditioners are enriched with multiple certified organic extracts such as green tea, rooibos, jojoba and Echinacea. The certified organic growers and processing facilities do not use any fertilizers or pesticides during the process.

Hennaplus use the most natural ingredients of any hair product on the market. The Shampoos and Conditioners are formulated without the addition of parabens, fragrance allergens, phthalates, musk compounds, animal ingredients, synthetic colourants, PEG or PEG derivatives, cocamide DEA and EDTA, sodium laureth and lauryl sulfates.

Use as necessary for clean, strong and nourished hair.

How long will it take for you to answer my email query?

We will answer all email queries within two working days.  If you have not received a response from us within this time frame please let us know as it may be that your email has not been received.

How do I place an order?

To place an order online you simply need to select the product that you wish to buy and enter the quantity you would like.  Click on the ‘buy now’ button next to the quantity.  A small window will appear on the top right of the screen.  This window will give you the option to view your basket or proceed to checkout.  If you view your basket you will be taken to a page which summarises your basket and has an order total.  From there you can proceed to checkout.  You then follow the instructions to payment and the address and order details will appear on the right hand side on your screen as you go through the process.  Finally you click ‘place order’ and the order is placed.

Is it possible to track my order?

If you have chosen standard delivery, you will not be able to track your order.  If you have chosen to have your items delivered by a courier service, you will have a tracking number on your order confirmation email.  You will then need to track this on the website for the courier service, details of which will be found on your confirmation email.

If you log into your account on the website you will be able to follow the status of your order until it is sent. 

I haven’t received confirmation emails, why is this?

If you have not received your confirmation emails then please check in case they have been sent to your spam filter by your email provider.  If they are not in your spam folder then please contact us as soon as possible and we will look into this.

How do I view my order online?

If you would like to view your order online then you should log into your account.  Click on ‘Your account’ on the top right of the home page.  Then log in with your email and password.  It will then show you your recent orders along with their current status.

What if my products are damaged or faulty?

If your products are faulty we want to know about it.  We want to know that you are completely happy with the purchase you have made from us.  If the products do not arrive as you would expect then please send them back to us stating your preference for a refund or replacement.  Please include a copy of your confirmation email and we will get back to you as soon as possible using the contact information you have given us.

I want to return an order, how do I do this?

For a refund on your order please return the product to us in a saleable condition within seven days of receipt, you will need to notify us within three days.  The return of the products will be at your cost and we recommend you send these by recorded post as we cannot accept responsibility for loss or damage.

How long should it take for my order to arrive?

Standard delivery is dependent on Royal Mail and will usually arrive between two and seven working days.

Next day delivery is available to customers in the UK through Interlink for just £4.99. If you select this option your order will be dispatched within one working day and will arrive the next day as long as it is ordered before 1pm.

European and International deliveries can take 3-14 working days.

I have not received my order, what should I do?

If your order does not arrive within the timescales stated above then please let us know.  If delays are unacceptable and the goods are no longer required, we will offer a full refund as long as goods are returned in a saleable condition.

I don’t live in the UK, can I still buy products from this site?

Yes, you can buy from NaturalOrigin.com wherever you are in the world.  However, please be advised that some areas will incur shipping costs.

Do the products have a use by date?

Some of the products sold on NaturalOrigin.com have a use by date and these will be indicated on the packaging where applicable.

Can I buy a gift certificate?

This is something that we will be implementing in the near future.  Subscribe to our newsletter and we will keep you informed!

How do I change the details on my account?

To change any of the details on the account you need to click on ‘Your account’ on the top right hand side of the home page. Log in with your email address and password and then click on the tabs on the left hand side to find the area of your account you wish to change.

I’ve forgotten my password, what should I do?

If you have forgotten your password you should go to ‘Your account’ on the top right hand side of the home page.  You will then be given the login page and there is a button underneath which says ‘forgotten your password’.  Click this, enter the email address associated with the account and then a new password will be sent through to you.

What if I move address?

If you move address then you need to change the address on your account.  You can do this by logging in to your account. Click on ‘Your account’ on the top right side of the homepage.  Log in using your email address and password.  Choose ‘address book’ on the left hand tab and then you will see your addresses come up and you will have the option to manage your addresses.  This is where you should change your address details.

Our warehouse staff always strive to ensure that orders are despatched without delay.  If you have any queries please do not hesitate to contact our customer service team who are on hand to answer all your questions.  For details on how to contact us please see our contact us page.

What are the delivery options?

Standard Delivery

Standard delivery to the United Kingdom is FREE for orders over the value of £20. If your order is under £20 then there will be a £2.49 delivery charge.

 

Delivery is dependent on Royal Mail and your order will usually arrive in between two and seven working days. 

Next Day Delivery

Next day delivery is available to customers in the UK through Interlink for just £5.99.

 

If you select this option your order will be dispatched within one working day and will arrive the next day as long as it is ordered before 1pm. Please note that this delivery option excludes the Channel Islands and Ireland.  Please note that this delivery option does not include Saturday deliveries.  Saturday deliveries are available, please call for information on prices.

European & International Delivery

For European Delivery any orders under £20 will be charged £4.95 for delivery. Any orders with a value between £20-£35 will be charged £6.95 for delivery. Any orders over £35 will be charged £8.95 for delivery.

For International Delivery any orders under £20 will be charged £9.95 for delivery. Any orders with a value between £20-£35 will be charged £12.95 for delivery. Any orders over £35 will be charged £15.95 for delivery.

 

European and International deliveries can take 3-14 working days.  You will be notified in your shopping cart of the costs of delivery.

 

If your order does not arrive within the timescales stated above then please let us know.  If delays are unacceptable and the goods are no longer required, we will offer a full refund as long as goods are returned in a saleable condition.

Natural Origin Returns Policy

It is important that you are completely satisfied with your purchase.  If you need to return your order for refund or exchange, or if you have a faulty product then please read the information below.

If you would like to discuss your return, refund or exchange options then please feel free to contact us.

I would like a refund on my order, how do I go about that?

For a refund on your order please return the product to us in a saleable condition within seven days of receipt, you will need to notify us within three days.  The return of the products will be at your cost and we recommend you send these by recorded post as we cannot accept responsibility for loss or damage.

If your goods are faulty please see below.

Once we have received the goods and confirmed you are eligible for a refund, we will refund the correct amount to your purchase card.  This should appear on your statement after approximately five working days.

I would like to exchange my order, how do I go about that?

If you would like to exchange your order then please follow the same procedure as the refund above.  Please enclose a copy of your confirmation email.  You need to send the product back to us within seven days of receiving it and notify us within three days.

Exchanges are at the discretion of Natural Origin, the postage for the product will be at your cost and we recommend you use recorded delivery as we cannot be held responsible for any loss or damage to items sent.

My products have arrived and are faulty, what should I do?

If your products are faulty we want to know about it.  We want to know that you are completely happy with the purchase you have made from us.  If the products do not arrive as you would expect (please see our terms and conditions) then please send them back to us stating your preference for a refund or replacement.  Please include a copy of your confirmation email and we will get back to you as soon as possible using the contact information you have given us.

We recommend that you send the products back to us using recorded post as we cannot accept responsibility for any items that are lost in the post.  We will credit you for the postage of any faulty products.